Deliver network and security projects across Cisco Meraki and Catalyst environments.
Monitor support queues, manage incidents, and provide business-as-usual operational support.
Contribute to automation and AI initiatives using tools like Claude and Copilot.
An established IT consultancy specializing in Cisco technologies and customer-focused network solutions. The organization is committed to simplifying complex technology challenges and delivering high-quality service to help customers maximize their technology investments.
Maintain and administer customer networks, systems, and infrastructure for reliability and security.
Monitor network performance, identify issues, and implement improvements.
Provide technical support and troubleshooting, including onsite assistance when needed.
The client is a technology services organization focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments.
Provide second line consultation to independently debug complex security and network problems.
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.